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Iamlink
08-29-2014, 09:26 PM
Was using my hairmax professional 12 a few days ago and noticed that the lasers were no longer aligned in a straight line. They were also not concentrated very well, meaning unless I held the hairmax comb very close to my skin the lasers didn't seem like concentrated points. I take very good care of the comb; have never dropped or banged it so I am wondering why this issue with the laser diodes is happening (mainly the not being in a straight line problem).

Thanks,
Iamlink

LAS
09-02-2014, 09:35 AM
Hi Iamlink

Thank you for your post.

The HairMax LaserComb that you have is working exactly as designed and it is not defective. That is, when the device is applied to the scalp (just as you hold it close to your skin as a test), it emits very concentrated points of laser light. Since the HairMax works by applying it directly on the scalp, there is no need for the light to be concentrated as you move it away from your scalp.

We hope that this has answered your question.

We wish you success in your use of the HairMax LaserComb.

LAS

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